We accept payment through PayPal. All PayPal payments must have a Confirmed Address to ship to. Any payment, which requires shipping to an unconfirmed address, will be refunded until the address is confirmed. Please contact PayPal to confirm your address. As per eBay guidelines, we reserve the right to reject late of fraudulent payments.
Payments must be completed within 3 days of purchase. If you are experiencing some difficulty in paying through PayPal and need extra time, please contact us. An unpaid item dispute will be initiated by eBay on the 4th day after purchase for an unpaid item. The unpaid item case will automatically close within an additional 4 days of not receiving payment.
We also offer flexible lay away plans for any of our items above $250. If you are interested in lay away please contact us prior to making a purchase, we can work with any budget.
We offer free shipping on all orders in the U.S and ship all over the world. We ship via UPS, FedEx and USPS. All U.S orders include a delivery confirmation tracking number to ensure delivery, items valued over $100 will require a signature for delivery. We offer a variety of shipping services and delivery times to fit your needs, please contact us if you have any special delivery instructions or need an item by a certain date. We do our best to ship your order as soon as possible and in most cases ship the same day the order was received or within 24 hours.
- Free shipping is offered in U.S only. Tracking information is included with every shipment.
- Standard delivery times for free shipping in the U.S are 3-5 business days via USPS First Class Mail.
- We ship Monday-Saturday. We do not ship on holidays and on Sundays.
- We can combine shipping so that you may receive all of your items at once. Combined international orders will receive a shipment discount.
- International shipping delivery times vary by destination. As a general guide international service is estimated at 10 – 15 business days for First Class International. Expedited delivery times are available via USPS Priority and USPS Express Mail International
- Local pickups are welcomed a 7.8% sales tax will apply to Arizona residents.
- International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyers’ responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
Jewelry is our passion. From Iced Out Hip Hop Jewelry to Gorgeous Engagement Rings, from Swiss Time Pieces to Genuine Diamond Earrings we are around jewelry each and every day. We are always getting new items in on a daily basis. We have a 7000 sq ft.retail store in Chandler, Arizona with such a large selection of jewelry available that not all of it gets listed online. We have a full time bench jeweler doing all of our in house repairs and have close relationships with certified horologists for watch repair. We have been in the jewelry industry for over 30 years dealing with gold, silver, and diamond jewelry year after year. For us, it’s not about the money, the luxury, or our brand; it’s about you our valued customers. We ensure you that we will go above and beyond to satisfy your jewelry needs and leave you with a memorable buying experience. Thank you for your valued business we guarantee to continue bringing you the hottest jewelry at the lowest prices with unmatched customer service and attention to detail. #Shopjw
More Reasons to Buy From Us:
- Over 30 Years in the Jewelry Industry
- Free Domestic Shipping on all U.S Orders
- Same or Next Day Shipping on all Items
- 14-Days Money Back Guarantee
- Free Gift Box with any Purchase
- Low Cost International Shipping
- Free Earrings with Most Purchases
- Custom Jewelry Orders Available
- All Purchases covered by eBay Buyer Protection
At Shopjw our valued customers are always number one. Nobody likes returns, however we at Shopjw understand that things don’t always work out as expected. Although returns typically don’t cover buyers remorse we believe in a no questions asked return policy as long as our return terms and conditions are met. If you are less than 100% satisfied with your purchase, please send it back within 14 days of receiving the item for a refund.
1. Please contact us via eBay messages for an RMA number and return instructions.
2. Items must be in their original unused condition and be returned with the original tags attached. The following includes alterations and or changes made to an item that would void its return eligibility, not limited to; alterations such as resizing rings or watch bracelets. Buffing, cleaning, polishing, considerable use, signs of wear, earrings that have been worn or used, etc. We carefully and meticulously inspect each and every item before we ship it. We will never send you a damaged, defective, or used item. All of our items are 100% brand new with tags.
3. Returns for any reason other than an inaccurate item description will be subject to a 10% restocking fee (please note most other sellers charge 15% -20% restocking fees or only provide store credit).
4. Original shipping costs are not refundable. All return shipping expenses will by paid by the buyer. In some cases we can send you a return label and deduct the cost from your refund. Please be sure to obtain a tracking number for your return package.
5. By leaving negative or neutral feedback without communication you give up your right to receive a refund/exchange. Please contact us before leaving any thing other than 5 Star Feedback, we value our customers and your satisfaction is our number one priority.
The above terms and conditions govern the use of this eBay store. Your use of stores.ebay.com/platinum-jewelry-warehouse for making a purchase indicates your acceptance of these terms and conditions. We reserve the right to decline any customer and/or hold the shipping of any ordered product without notice. Lastly our trained staff reserves the right to decline any return should they feel any of the above terms and conditions are not met. Thank you for your business and thank you for choosing Platinum Jewelry for your jewelry needs.
Note: Your item will be professionally packaged and come in a gift box.
Please don’t hesitate to contact us with any and all questions you may have about our products. The quickest and most effective way to contact us is by sending us an eBay message. This helps us automatically identify the item you are asking about and allows us to view your previous messages for streamlined communication. Just click on the ‘Contact Us’ tab above or click the ‘Ask a Question’ link at the bottom left of the listing.
You may also contact us directly at 1-866-405-9492 to speak with a representative. Phone support is available Monday-Friday 10:00am – 6:00pm MST. Please leave a message if there is no answer, at times we are busy with customers in our showroom and cannot answer calls right away. We can typically return calls within 15 minutes as business hours permit.
Thank you for your business we look forward to hearing from you soon.